Google’s IT Support Professional Certificate program will come to 25 community colleges across the country, bringing education and job opportunities to thousands.
The program launched in January on the Coursera learning platform and trains learners with no prior experience to be IT support professionals in about eight months. It’s part of Google’s Grow with Google initiative, which is aimed at expanding access to digital tools, training and job opportunities across the country. Already, nearly 40,000 people have enrolled in the online program.
Among the community colleges chosen for the program is LaGuardia Community College, part of The City University of New York (CUNY).
“As one of the first community colleges nationwide selected as a training site for Google’s IT Support Professional Certificate, we’re pleased to provide this new avenue to a rewarding career for New Yorkers with a personal interest in technology,” LaGuardia Community College President Gail O. Mellow said.
In seven states—including New York—Google.org is funding workforce development nonprofit JFF to provide support for learners.
There are more than 150,000 open positions in IT support. The majority of those positions do not require a college degree but do require prior experience. The median annual wage for computer-user support specialists is $52,160.
Those enrolled in the certificate program at community colleges will get hands-on assessments that allow learners to troubleshoot as if they were on the job, giving them the training and experience they need to get a job in tech support. And they may have jobs waiting for them when they complete, from Google and other top companies. Fourteen big-name companies have signed on to consider hiring program completers for IT support jobs, including Bank of America, Walmart, Sprint, Infosys, TEKSystems and Hulu.